The Service Level Agreement (SLA) for the Induct Service is created by Induct, and is part of the Clients service subscription agreement. Induct reserves the right to modify the term of the SLA in its reasonable discretion from time to time, which modifications shall be made available to the Client. The below is an extract of selected points from our SLA document.
Unless otherwise agreed, Induct provide the Client with Support Services during Inducts local opening hours: 08.00 - 16.00 (GMT +1), Monday through Friday (except public holidays).
All service requests have to be submitted by the Client to: firstname.lastname@example.org
Upgrades and Updates
The Client acknowledges that from time to time during term of subscription Induct may apply Upgrades to the Induct Service, and that such Upgrades may result in changes to the appearance and/or functionality of the Induct Service. No Upgrade shall disable, delete or significantly impair the Protected Functionality. All Upgrades are included in the service subscription agreement. Induct can when necessary schedule a maintenance window during non-peak, non-standard hours for system maintenance. If an extended maintenance period is required, the maintenance will be scheduled when it will have the least impact on our customers whenever possible (usually weekends).
Policy on data ownership
All data added in the solution by the Client is owned by the Client. The Client shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Client data. If the Client requests access to stored data from the Induct Service after termination, this can be done through export of e.g. csv files and zip-files containing relevant documents.